Sorry for purging all of my old posts but I am in the middle of transferring all of my posts from cloudtechnologyservices.com and hope to keep this site going forward as a reference for best practices, code snippets and help to make your life easier.
Service Cloud Console HyperLink Opens new window outside of the console, Opens new tab inside the console. HYPERLINK("javascript:if(typeof(srcUp)=='function') {srcUp('/" & Id & "?isdtp=vw');}"+ " else {window.location.href='/" & Id & "'}", User__r.FirstName + ' ' + User__r.LastName, "_self" ) Checks if the srcUp exists and if it does, you're in the console.
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